Contact information
We are a small team and we answer our own email. No ticket numbers, no phone tree.
Monday to Friday, 9am to 6pm ET. We reply within one business day, usually the same day.
Phone
Postal address
Meltly LLC
30 N Gould St, Ste 6
Sheridan, WY 82801
United States
What to include
Your order number if you have one, and a photograph if something arrived wrong. That is usually enough for us to sort it in a single reply.
Where to look first
- Shipping policy, for delivery times and what delivery looks like.
- Refund policy, for the 100-day trial, returns and the warranty.
- The FAQ on any product page, for sizing, assembly and fabric care.