Shipping policy

Last updated: 1 September 2026

Shipping is free on every MELTLY order, to every address we serve. There is no threshold to hit and no surcharge at checkout.

Where we ship

All 50 US states, plus DC. We do not ship internationally yet, and we cannot deliver to PO boxes or APO and FPO addresses, because the carriers we use for oversized parcels do not serve them.

How long it takes

  • Processing: orders leave our warehouse within 1 to 2 business days.
  • Transit, contiguous US: 8 to 12 business days.
  • Transit, Alaska and Hawaii: 8 to 14 business days.

Orders placed after 2pm ET, or on a weekend or holiday, start processing the next business day. Severe weather and carrier backlogs can add a few days; we email you if your order is affected rather than letting you wonder.

What delivery actually looks like

Because everything ships vacuum-compressed, your order travels as standard parcels rather than freight. That changes the experience:

  • No four-hour delivery window and nobody to wait in for.
  • No signature required. The boxes are left at your door.
  • Every box clears a 30-inch doorway, and its weight is listed on the product page.

Most pieces ship as a single box. Larger pieces ship as two or more, and the product page tells you how many before you order. When an order ships in more than one box, the boxes travel separately and can arrive on different days; your tracking email lists each one.

Tracking

You get a tracking number by email as soon as the label prints, and a delivery confirmation on the day. If tracking has not moved in 3 business days, email contact@meltlyliving.com and we will chase the carrier for you.

Addresses

Please check your address at checkout. We can change it if you email us within 2 hours of ordering. After that the label is printed and the carrier charges a redirect fee, which we will tell you about before doing anything.

A package returned to us as undeliverable, refused, or unclaimed is treated as a return under our refund policy, and refunded in full.

Lost or damaged in transit

Email contact@meltlyliving.com within 7 days of the delivery date with photographs of the box and the contents. We replace the order and deal with the carrier ourselves. You are not the one filing the claim.

Taxes

Sales tax is calculated at checkout where we are required to collect it, and is shown before you pay. There are no customs duties, since we ship domestically only.

Questions about a delivery: contact@meltlyliving.com