Shipping policy
Last updated: 8 October 2026
Shipping is free on every MELTLY order, to every address we serve. There is no threshold to hit and no surcharge at checkout.
Where we ship
All 50 US states, plus DC. We do not ship internationally yet, and we cannot deliver to PO boxes or APO and FPO addresses, because the carriers we use for oversized parcels do not serve them.
How long it takes
Most pieces are made to order. They do not sit in a warehouse waiting for you — which is why there is no warehouse markup in the price, and why this is not a two-day delivery.
- Made-to-order pieces: about 25 days from the day you order to the day it arrives: roughly 15 days of production, then shipping to your door.
- Pieces in stock in the US (marked on the product page): 8 to 12 business days, shipped from our US warehouse.
That window covers everything: preparing and compressing your piece, and shipping it to your door. Alaska and Hawaii add a few days at the end. Severe weather and carrier backlogs can too; we email you if your order is affected rather than letting you wonder.
If we cannot ship within the time stated here, we will email you before that date, tell you the new one, and give you the choice between waiting or cancelling for a full refund. You will never have to chase us for it.
What delivery actually looks like
Because everything ships vacuum-compressed, your order travels as standard parcels rather than freight. That changes the experience:
- No four-hour delivery window and nobody to wait in for.
- No signature required. The boxes are left at your door.
- Every box clears a 30-inch doorway, and its weight is listed on the product page.
Most pieces ship as a single box. Larger pieces ship as two or more, and the product page tells you how many before you order. When an order ships in more than one box, the boxes travel separately and can arrive on different days; your tracking email lists each one.
Tracking
You get a tracking number by email as soon as your piece leaves our workshop or our US warehouse, and a delivery confirmation on the day it arrives. If tracking has not moved in 3 business days, email contact@meltlyliving.com and we will chase the carrier for you.
Addresses
Please check your address at checkout. For made-to-order pieces, we can usually change the address any time before your piece leaves the workshop; for pieces in stock in the US, email us as soon as possible, as they ship within a couple of days. Once the label is printed the carrier charges a redirect fee, which we will tell you about before doing anything.
A package returned to us as undeliverable, refused, or unclaimed is treated as a return under our refund policy, and refunded in full.
Lost or damaged in transit
Email contact@meltlyliving.com within 7 days of the delivery date with photographs of the box and the contents. We replace the order and deal with the carrier ourselves. You are not the one filing the claim.
Taxes
Sales tax is calculated at checkout where we are required to collect it, and is shown before you pay. Your piece is shipped in with duties and customs already paid by us, so there is nothing for you to pay on arrival and no broker will contact you.
Questions about a delivery: contact@meltlyliving.com