Refund policy

Last updated: 14 October 2026

Every MELTLY seat comes with a 100-day home trial. Live with it. Sit on it every evening, put your feet on it, let the dog decide it is theirs. If it is not right, tell us within 100 days of delivery and we will look at your situation personally.

How refunds work
Every request is reviewed case by case. When we approve one, we refund up to 60% of the price you paid for the product. The exact amount depends on the reason and on the condition of the piece.

No return needed
You keep the piece. You do not have to repack a compressed sofa, book a pickup or ship anything back to us.

Starting a request
Email contact@meltlyliving.com with your order number, a few photos of the piece and a sentence about what did not work. We reply within one business day and give you our decision within 3 business days. You do not need to call anyone or sit through a retention script.

What it costs you
Nothing. There is no restocking fee and no return shipping to pay, because nothing goes back.

When a request may be declined
Normal signs of living with a sofa are expected and are never a reason on their own to decline a request. What we cannot accept is damage beyond ordinary use: burns, tears, pet damage, water damage or staining. Requests made more than 100 days after delivery, and pieces used outdoors or commercially, are also outside this policy.

Getting your money back
Once a request is approved, we refund the agreed amount to the original payment method. Banks and card issuers usually post the refund within 5 to 10 business days after that. We email you at each step, so you are never guessing where it is.

Changing colour or size
Write to us before placing a new order and we will look at what we can do for your situation.

Damaged, faulty or wrong on arrival
This is not covered by the partial-refund rule above. Photograph it before you assemble it and email us within 7 days of delivery. We send a replacement straight away, or refund you in full if you prefer. You are not asked to pay anything or to wait for the first piece to reach us.

Warranty
Separate from the trial, and running from your delivery date, every piece is covered against manufacturing defects for 2 years. That covers the foam and the cover, seams included.
Warranty claims are repaired or replaced at our option, cover the original purchaser with proof of purchase, and are not transferable. Email contact@meltlyliving.com with photographs and your order number.
The warranty does not cover normal softening of foam and normal changes in cover texture over time, damage from misuse, modification or repair by anyone other than us, use outdoors, or commercial use.

Orders you want to cancel
Email us within 2 hours of ordering and we will cancel and refund you in full before the box moves. After that the order is usually already with the carrier, so treat it as a request under this policy once it arrives.

Orders placed before 14 October 2026
Orders placed before this date keep the terms that applied when you ordered, including the 100-day trial with collection and a full refund.

Statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law.

Questions about a refund: contact@meltlyliving.com