Refund policy

Last updated: 1 September 2026

Every MELTLY seat comes with a 100-day home trial. Live with it. Sit on it every evening, put your feet on it, let the dog decide it is theirs. If it is not right, tell us within 100 days of delivery and we will collect it and refund you in full.

Starting a return

Email contact@meltlyliving.com with your order number and a sentence about what did not work. We reply within one business day with a collection date and either a prepaid label or a carrier pickup, depending on your address. You do not need to call anyone or sit through a retention script.

What it costs you

Nothing. Return shipping is on us and there is no restocking fee. The refund includes any shipping you were charged on the original order.

Condition we expect it back in

Used, and obviously so. That is the point of a trial. Normal signs of living with a sofa are expected and never a reason to refuse a return.

What we cannot accept is damage beyond ordinary use: burns, tears, pet damage, water damage or staining. Please return every part that came in the box, including covers, feet and the small parts bag. You do not need the original carton. If you have already flattened it, say so when you write to us and we will send packaging with the collection.

Getting your money back

We inspect the piece within 3 to 5 business days of collection, then refund the original payment method for the full amount. Banks and card issuers usually post the refund within 5 to 10 business days after that. We email you at each step, so you are never guessing where it is.

Changing colour or size

An exchange is a return plus a new order. Place the new order whenever you are ready and we will refund the first one as soon as it is collected, so you are not waiting on us to have your new piece. The replacement carries its own full 100-day trial, counted from its own delivery date.

Damaged, faulty or wrong on arrival

Photograph it before you assemble it and email us within 7 days of delivery. We send a replacement straight away and arrange collection of the original where we need it back. You are not asked to pay anything or to wait for the first piece to reach us.

Warranty

Separate from the trial, and running from your delivery date, every piece is covered against manufacturing defects for 2 years. That covers the foam and the cover, seams included.

Warranty claims are repaired or replaced at our option, cover the original purchaser with proof of purchase, and are not transferable. Email contact@meltlyliving.com with photographs and your order number.

The warranty does not cover normal softening of foam and normal changes in cover texture over time, damage from misuse, modification or repair by anyone other than us, use outdoors, or commercial use.

Orders you want to cancel

Email us within 2 hours of ordering and we will cancel before the box moves. After that the order is usually already with the carrier, so treat it as a return once it arrives.